Acceptance of Terms
Virus Solution Provider ("VSP", "we", "us", or "our"), founded and operated by Sundeep Maan, provides specialized data recovery and cybersecurity services to individuals and businesses. These Terms of Service ("Terms") govern your access to and use of our website at https://virusolutionprovider.com and all services provided by VSP, including but not limited to data recovery, ransomware decryption, cybersecurity consulting, malware removal, penetration testing, and vulnerability assessment (collectively, "Services"). By accessing our website, submitting a service request, dropping off a device, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately cease using our website and Services.
Service Description and Scope
VSP offers a comprehensive range of data recovery services including hard drive, SSD, RAID, NAS, flash memory, mobile device, CCTV/DVR, database, email, and virtual machine data recovery, as well as cybersecurity services including ransomware decryption, malware removal, penetration testing, vulnerability assessment, and security consulting. Each service engagement is uniquely tailored to the specific requirements of the customer as determined through our diagnostic assessment process. The precise scope, methodology, timeline, and pricing for each engagement shall be documented in a written quotation or statement of work provided to you following our initial evaluation. We reserve the right to refuse, decline, or discontinue any service at our sole and absolute discretion where we determine that the requested service is outside our technical capabilities, presents an unacceptable risk to our personnel or facilities, or is otherwise inconsistent with our business practices or legal obligations.
Service Engagement and Diagnostic Process
The service engagement process begins when you submit a service request through our website, by telephone, by email, or by physically delivering your device to our laboratory facility located at Paschim Vihar, New Delhi. Upon receipt of your device, our certified engineers will conduct a comprehensive diagnostic assessment utilizing industry-standard forensic and recovery equipment including but not limited to PC-3000 UDMA, PC-3000 Flash, DeepSpar Disk Imager, and cleanroom tools as appropriate. You acknowledge and agree that the diagnostic process may involve opening your storage media, connecting to internal components, applying power to non-functional drives, or performing other procedures that may void any existing manufacturer warranties on your device. Following the diagnostic assessment, we will provide you with a detailed written report describing the nature of the failure, our findings, the estimated probability of successful recovery, and a comprehensive quotation setting forth all applicable charges. You are under no obligation to proceed with the proposed Services.
Performance of Data Recovery Services
Upon your acceptance of the quotation and payment of applicable fees, our engineers will commence active recovery work on your device using appropriate techniques and methodologies based on the type and severity of the failure. Our recovery process may include, where applicable, cleanroom intervention using Class 100 ISO-certified cleanroom facilities, chip-off and NAND reading procedures, firmware repair and rebuilding, head replacement on mechanical hard drives, platter transfer operations, logical reconstruction of file systems and directory structures, RAID and NAS array reconstruction, decryption of encrypted data where technically feasible, and specialized software-based recovery algorithms. We employ a structured and documented recovery methodology designed to maximize the probability of successful data retrieval while minimizing the risk of further damage. However, you acknowledge and agree that data recovery is inherently uncertain and that no specific outcome can be guaranteed.
Post-Recovery and Data Delivery
Following the successful completion of data recovery services, we will provide you with a detailed inventory of the recovered data and make such data available for your verification and approval through a secure delivery channel as determined by us. Upon your approval of the recovered data, payment of all outstanding fees in full is required prior to the physical or electronic delivery of the recovered data to you. Recovered data will be transferred to a secure storage medium provided by us or delivered through an encrypted digital transfer method, at our discretion. We will retain a secure backup copy of the recovered data in our custody for a period of 30 calendar days following delivery, after which such backup will be securely and permanently erased in accordance with our data destruction protocols. It is your sole responsibility to create and maintain your own backup copies of all recovered data following delivery.
Customer Obligations and Representations
You represent, warrant, and covenant that: (a) you are the lawful owner of the device, media, and data submitted for Services, or you possess the express and written legal authority from the lawful owner to submit such device and data and to legally bind the owner to these Terms; (b) the device, media, and data do not contain any illegal, contraband, stolen, or prohibited material, including but not limited to child sexual abuse material, unlawfully obtained data, malicious code, or any content that violates the laws of India or any other applicable jurisdiction; (c) all information, documents, and representations provided by you to us in connection with the Services are true, accurate, complete, and not misleading; (d) you will cooperate fully and in good faith with us throughout the service engagement, including promptly providing any additional information, passwords, encryption keys, access credentials, or authorizations reasonably requested by us; and (e) you will not tamper with, attempt to repair, disassemble, or otherwise interfere with the device prior to its delivery to us.
Pricing, Payment, and Billing
All fees, charges, and pricing for Services shall be as set forth in the written quotation provided to you following the diagnostic assessment and accepted by you. Unless otherwise expressly agreed in writing by an authorized representative of VSP, payment of all outstanding amounts is required in full prior to the delivery of recovered data or completion of Services. We accept payments by cash, bank transfer, NEFT/RTGS, UPI, credit card, and debit card, or such other methods as we may designate from time to time. All prices are quoted in Indian Rupees (INR). In the event of any payment default, we reserve the right to suspend or terminate the Services, retain custody and possession of your device, media, and data as security until full payment is received, and pursue all available legal remedies to collect outstanding amounts.
Intellectual Property Rights
All intellectual property rights, title, and interest in and to any and all tools, equipment, software, firmware, algorithms, methodologies, techniques, scripts, processes, proprietary technologies, and know-how developed, used, employed, or created by VSP in connection with the provision of Services, including any improvements, modifications, enhancements, or derivative works thereof, shall remain the sole and exclusive property of VSP and its licensors. Nothing in these Terms shall be construed as granting you any license, right, or interest in or to any such intellectual property. You retain all right, title, and interest in and to your data and your devices, subject to our right to retain copies of data as may be reasonably necessary for quality assurance, legal compliance, dispute resolution, and service improvement purposes.
Confidentiality and Data Protection
VSP acknowledges that in the course of providing Services, we may have access to your confidential information, including but not limited to your personal data, business records, financial information, trade secrets, intellectual property, device contents, and any recovered data. We agree to maintain the strict confidentiality of all such information and to exercise at least the same degree of care in safeguarding your confidential information as we use to protect our own confidential information of a similar nature, but in no event less than reasonable care in accordance with industry standards. We shall not disclose your confidential information to any third party except as may be strictly necessary for the performance of the Services, as required by applicable law, to establish or defend our legal rights, or with your prior written consent.
Disclaimer of Warranties
THE SERVICES, INCLUDING ALL DATA RECOVERY, DIAGNOSTIC, CYBERSECURITY, AND RELATED SERVICES, ARE PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VSP EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY, ACCURACY, COMPLETENESS, OR COURSE OF PERFORMANCE OR DEALING. WE DO NOT WARRANT THAT THE DATA RECOVERY PROCESS WILL BE SUCCESSFUL IN WHOLE OR IN PART, THAT RECOVERED DATA WILL BE COMPLETE OR ACCURATE, THAT THE RECOVERY PROCESS WILL NOT CAUSE FURTHER DAMAGE, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VSP, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SUCCESSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF REPUTATION, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE ENGAGEMENT GIVING RISE TO THE CLAIM.
Indemnification
You agree to indemnify, defend, and hold harmless VSP, its affiliates, subsidiaries, officers, directors, employees, agents, contractors, licensors, and successors from and against any and all claims, demands, actions, suits, proceedings, damages, losses, liabilities, judgments, settlements, costs, and expenses, including reasonable legal fees and court costs, arising out of or relating to: (a) your breach of any representation, warranty, covenant, or obligation set forth in these Terms; (b) your use or misuse of the Services or any recovered data; (c) any claim that the device, media, data, or content provided by you infringes any third-party rights; (d) any claim that the device or data contains illegal or prohibited material; (e) your negligence, willful misconduct, or violation of applicable law; or (f) any dispute between you and any third party arising out of or relating to the Services or recovered data.
Termination of Services
These Terms shall remain in full force and effect for the duration of any active service engagement and thereafter until terminated by either party as provided herein. You may terminate these Terms at any time by providing us with written notice, provided that any termination shall not relieve you of any obligations, fees, or liabilities arising from service engagements already in progress or completed. We reserve the right to terminate or suspend these Terms or any service engagement immediately if you breach these Terms, fail to make payment, engage in harmful or illegal conduct, provide false information, or if continued service is no longer commercially viable or legally permissible. Upon termination, you shall immediately pay all outstanding amounts due to us.
Governing Law and Jurisdiction
These Terms and all matters relating to the access, use, and provision of the website and Services shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, without regard to its conflict of laws principles. Any legal suit, action, or proceeding arising out of or relating to these Terms or the Services shall be instituted exclusively in the courts located in New Delhi, India. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection based on improper venue, inconvenient forum, or lack of personal jurisdiction.
Dispute Resolution and Binding Arbitration
Any dispute, controversy, claim, or cause of action arising out of or relating to these Terms, the Services, or any engagement between you and VSP shall first be submitted to good faith negotiation between the parties for a period of 10 business days following written notice. If the dispute cannot be resolved through negotiation, it shall be finally and exclusively settled by binding arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, or failing agreement within 15 days, by an arbitrator appointed by the International Centre for Alternative Dispute Resolution (ICADR). The seat and venue of arbitration shall be New Delhi, India, and the language of arbitration shall be English. The arbitrator's award shall be final and binding on the parties, and judgment upon the award may be entered in any court having jurisdiction thereof.