No Data, No Fee — Core Guarantee
Virus Solution Provider ("VSP") operates on a strict "No Data, No Fee" guarantee which forms the cornerstone of our service commitment. This means that if, for any reason whatsoever, we are unable to successfully recover your data after you have entrusted us with your device, you shall not be charged for the recovery attempt. This guarantee applies irrespective of the complexity of the recovery, the duration of the attempted process, or the tools and techniques employed. However, this guarantee is subject to the terms, conditions, limitations, and exclusions expressly set forth in this Refund Policy. *Diagnostic and evaluation services are charged separately and are not covered under any free service guarantee. By engaging our services, you expressly acknowledge and agree that the "No Data, No Fee" guarantee is not an unconditional promise of successful recovery, and no representation, warranty, or guarantee is made regarding the outcome of any data recovery attempt.
Diagnostic Assessment*
All initial diagnostic assessments and evaluations are subject to our standard diagnostic evaluation charges, with no obligation on your part to proceed with the proposed recovery services. During the diagnostic phase, our certified engineers will examine your device using industry-standard tools and methodologies including, where applicable, PC-3000 UDMA, PC-3000 Flash, DeepSpar Disk Imager, and other specialized forensic and recovery equipment. Upon completion of the diagnostic assessment, we will provide you with a detailed written report describing the nature of the failure, the estimated probability of successful recovery, the proposed recovery methodology, and a comprehensive quotation setting forth all applicable charges. You are under no obligation to accept the quotation, and if you elect not to proceed, your device will be returned to you at no cost, subject to the provisions regarding shipping and handling set forth below.
Service Charges and Payment Obligations
You shall be charged for our data recovery services only upon the successful recovery of your data and your subsequent approval of the recovered data following our verification and quality assurance process. The charges applicable to your service shall be as set forth in the quotation provided to you following the diagnostic assessment, which quotation shall remain valid for the period stated therein. Our pricing is determined based on a number of factors including, but not limited to: the type and model of the storage device; the nature, complexity, and severity of the failure; the specific recovery techniques, tools, and methodologies required; the urgency or priority level requested; the volume of data to be recovered; and any specialized handling, cleanroom, or chip-off requirements. All prices are quoted in Indian Rupees (INR) unless otherwise expressly stated. Payment shall be made in full prior to the delivery of the recovered data, and we reserve the right to withhold delivery until payment has been received and cleared in full.
Cancellation and Termination
You may cancel the service at any time prior to the commencement of active recovery work without incurring any charge or penalty. "Active recovery work" shall be deemed to have commenced when our engineers have begun hands-on intervention with your device beyond the initial diagnostic phase, including but not limited to: opening the device enclosure, connecting to any internal components, applying power to non-functional drives, performing chip-off or NAND reading procedures, initiating software-based recovery algorithms, or any other hands-on recovery activity. If you cancel the service after active recovery work has commenced, you may be charged a partial fee calculated on a pro-rata basis reflecting the work completed up to the point of cancellation, the tools and materials consumed, the engineering time invested, and any third-party costs incurred. We reserve the right to terminate or suspend any service engagement immediately without liability if, in our sole and absolute discretion: (a) the device is found to have been tampered with by unauthorized third parties; (b) the device contains or is suspected to contain malicious code, contraband, or illegal material; (c) you fail to provide accurate information or cooperate with our reasonable requests; or (d) continued work would violate applicable law or pose a risk to our personnel, equipment, or facilities.
Warranty Disclaimer and Limitation of Liability
Our services are provided on an "as is" and "as available" basis without any warranty, representation, or guarantee of any kind, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or course of performance. Without limiting the generality of the foregoing, we do not warrant, represent, or guarantee that: (a) the data recovery process will be successful in whole or in part; (b) the recovered data will be complete, accurate, uncorrupted, or usable; (c) the data recovery process will not cause further damage to the device or data; or (d) the device will be returned in its original condition. In no event shall VSP, its affiliates, officers, directors, employees, agents, or contractors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with the services provided, including but not limited to loss of data, loss of profits, loss of business, loss of reputation, business interruption, cost of substitute services, or any other damages whatsoever, regardless of the theory of liability (whether in contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim or cause of action arising out of or relating to the services or this Refund Policy shall not exceed the total amount paid by you to us for the specific service giving rise to the claim.
Chargebacks, Disputes, and Dispute Resolution
If you believe there has been an error in billing or if you wish to dispute any charge, you must notify us in writing within 7 calendar days of the date of the applicable charge, providing detailed information regarding the basis for your dispute. We will investigate your claim promptly and in good faith and will provide you with a written response within a reasonable timeframe. You agree not to initiate any chargeback proceeding with your bank, credit card issuer, or payment processor without first providing us with an adequate opportunity to resolve the dispute directly. In the event that you initiate a chargeback in violation of this provision, you shall be liable for all costs and expenses incurred by us in connection with disputing such chargeback, including but not limited to legal fees, administrative costs, and processing fees. Any dispute, controversy, claim, or cause of action arising out of or relating to this Refund Policy or the services provided shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts situated in New Delhi, India.
Refund Processing and Timeline
In the event that a refund is due pursuant to the terms of this Refund Policy, such refund shall be processed within a period of 15 to 30 business days from the date of our confirmation that a refund is payable. Refunds shall be issued using the same payment method used for the original transaction, unless otherwise agreed in writing. We reserve the right to withhold any refund or portion thereof pending the completion of our investigation or the resolution of any dispute. No refund shall be given for any diagnostic, assessment, or evaluation services where such services were provided free of charge. Any refund issued pursuant to this policy shall constitute full and final settlement of all claims and liabilities arising out of or relating to the applicable service engagement.