Acceptance of Terms
Virus Solution Provider India ("VSP India", "we", "us", or "our"), a subsidiary brand of Virus Solution Provider founded and operated by Sundeep Maan, provides specialized data recovery services to customers across India. These Terms of Service ("Terms") govern your access to and use of our website at https://virusolutionprovider.in and all services provided by VSP India, including but not limited to hard drive, SSD, RAID, NAS, flash memory, mobile device, CCTV/DVR, database, email, and virtual machine data recovery (collectively, "Services"). By accessing our website, submitting a service request, scheduling a free pickup, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately cease using our website and Services.
Service Description and Scope
VSP India offers comprehensive data recovery services to customers across all major cities in India including Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Noida, Indore, Assam, and all other locations through our free pickup and delivery service. We specialize in recovering data from a wide range of storage devices using advanced forensic tools and ISO-certified cleanroom facilities at our New Delhi laboratory. The specific scope, methodology, timeline, and pricing for each engagement shall be documented in a written quotation provided to you following our initial diagnostic evaluation. We reserve the right to refuse or decline any service request at our sole discretion.
Service Engagement and Diagnostic Process
The service engagement begins when you submit a service request through our website, by phone, by email, by WhatsApp, or by scheduling a free device pickup from your location. Our authorized courier partner will collect your device from your specified address within our serviceable areas across India at no cost to you. Upon receipt at our ISO-certified laboratory in New Delhi, our certified engineers will conduct a thorough diagnostic assessment utilizing specialized equipment including PC-3000 UDMA, PC-3000 Flash, DeepSpar Disk Imager, and cleanroom tools. You acknowledge that the diagnostic process may void existing manufacturer warranties on your device. Following diagnosis, we will provide you with a detailed written report describing our findings and a comprehensive quotation for the proposed recovery work.
Performance of Data Recovery Services
Upon your acceptance of the quotation, our engineers will commence active recovery work using appropriate techniques based on the failure type and severity. Our recovery process may include cleanroom intervention using Class 100 facilities, chip-off and NAND reading, firmware repair, head replacement for mechanical drives, platter transfer, file system reconstruction, RAID array reconstruction, and specialized software-based recovery algorithms. We employ a structured methodology designed to maximize recovery probability while minimizing further damage risk. Following successful recovery, we will provide you with an inventory of recovered data for your verification and approval. Payment is required in full prior to delivery of recovered data.
Post-Recovery and Data Delivery
Following successful recovery and your approval, recovered data will be delivered through our free delivery service within India or through a secure digital transfer method at our discretion. We retain a secure backup of recovered data for 30 calendar days following delivery, after which it is permanently and securely erased in accordance with our data destruction protocols. It is your sole responsibility to create and maintain your own backup copies of all recovered data following delivery.
Customer Obligations and Representations
You represent and warrant that: (a) you are the lawful owner of the device and data submitted, or have express written authority from the lawful owner; (b) the device and data do not contain illegal, contraband, or prohibited material; (c) all information provided is accurate, complete, and not misleading; (d) you will cooperate throughout the service engagement including providing passwords, encryption keys, or access credentials reasonably necessary; and (e) you will not tamper with the device prior to delivery to us.
Pricing, Payment, and Billing
All charges shall be as set forth in the written quotation provided after diagnosis. Payment is required in full prior to delivery of recovered data. We accept bank transfers, UPI, credit/debit cards, and other digital payment methods as communicated at the time of service. All prices are quoted in Indian Rupees (INR). If you fail to make payment when due, we reserve the right to retain custody of your device and data until payment is received in full.
Intellectual Property and Confidentiality
All tools, software, methodologies, and know-how used by VSP India remain our sole and exclusive property. You retain all rights to your data and devices, subject to our right to retain copies as reasonably necessary for quality assurance and legal compliance. We maintain strict confidentiality of your information in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India, and shall not disclose your information to third parties except as necessary to perform the Services, as required by law, or with your consent.
Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR GUARANTEES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE INDIAN LAW, VSP INDIA EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT DATA RECOVERY WILL BE SUCCESSFUL, THAT RECOVERED DATA WILL BE COMPLETE OR ACCURATE, THAT THE RECOVERY PROCESS WILL NOT CAUSE FURTHER DAMAGE, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, IN NO EVENT SHALL VSP INDIA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES INCLUDING LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS, OR BUSINESS INTERRUPTION. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE ENGAGEMENT GIVING RISE TO THE CLAIM.
Indemnification
You agree to indemnify, defend, and hold harmless VSP India, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses arising out of: (a) your breach of these Terms; (b) your use of the Services or recovered data; (c) any claim that your device or data infringes third-party rights; or (d) your negligence or violation of applicable law.
Termination of Services
These Terms remain effective until terminated as provided herein. We may terminate or suspend these Terms or any service engagement immediately without notice if you breach these Terms, fail to make payment, engage in harmful or illegal conduct, or if continued service is no longer feasible. Upon termination, you shall pay all outstanding amounts. Provisions that by their nature should survive termination shall survive.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA). Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts situated in New Delhi, India.
Dispute Resolution and Binding Arbitration
Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good faith negotiations. If not resolved within 10 business days, the dispute shall be settled by binding arbitration under the Arbitration and Conciliation Act, 1996, conducted by a single arbitrator in New Delhi, India. The arbitrator's award shall be final and binding on the parties. Either party may seek injunctive relief from a court of competent jurisdiction to protect its intellectual property or confidential information without first submitting to arbitration.