No Data, No Fee Guarantee
Data Recover Company ("DRC") operates on a strict "No Data, No Fee" guarantee. If we cannot recover your data, you pay nothing for the recovery attempt. This is our fundamental commitment to every customer who entrusts their device to our ISO-certified laboratory. However, this guarantee is subject to the terms, conditions, and limitations set forth in this Refund Policy.
Diagnostic Assessment*
All initial diagnostic assessments at our laboratory are subject to our standard diagnostic evaluation charges. Following diagnosis, we provide a detailed written quotation for the proposed recovery work. You are under no obligation to proceed, and if you decline, your device will be returned at no cost through our free pickup and return service.
Payment Upon Successful Recovery
You are charged only when we successfully recover your data and you approve the recovered data. Payment is required in full prior to delivery of the recovered data. Pricing is determined based on the device type, failure complexity, required recovery techniques, and urgency level as communicated in the quotation provided after diagnosis.
Cancellation Policy
You may cancel the service without charge prior to the commencement of active recovery work. If cancellation occurs after active recovery work has commenced, you may be charged a partial fee calculated on a pro-rata basis reflecting work completed and resources expended. We reserve the right to terminate any service engagement immediately if the device has been tampered with, contains illegal material, or if you fail to provide accurate information.
Warranty Disclaimer and Limitation of Liability
Our services are provided on an "as is" basis without any warranty, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. We do not guarantee successful data recovery, completeness or accuracy of recovered data, or that the recovery process will not cause further damage. Our total aggregate liability shall not exceed the total amount paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages including but not limited to loss of data, loss of profits, loss of business, or business interruption.
Dispute Resolution
Any billing disputes must be notified to us in writing within 7 calendar days. You agree not to initiate chargeback proceedings without first providing us an opportunity to resolve the dispute directly. All disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in New Delhi, India.
Refund Processing
Refunds due under this policy will be processed within 15 to 30 business days from confirmation using the same payment method as the original transaction. We reserve the right to withhold any refund pending investigation or dispute resolution.