Introduction and Scope
Data Recover Company ("DRC", "we", "us", or "our"), a subsidiary brand of Virus Solution Provider founded and operated by Sundeep Maan, is a registered data recovery laboratory service provider operating from its facility at Paschim Vihar, New Delhi, India. This Privacy Policy ("Policy") governs the collection, use, storage, processing, disclosure, and protection of personal information and data of users, visitors, and customers interacting with our website located at https://datarecovercompany.com ("Website") or availing any of our data recovery, ransomware decryption, and related laboratory services ("Services"). By accessing our Website or using our Services, you expressly acknowledge that you have read, understood, and hereby consent to the terms and data practices described in this Policy.
Information We Collect
We collect information that you voluntarily provide to us, as well as information that is automatically gathered when you interact with our Website and Services. This includes:
Personal Identification Information: Your full name, email address, telephone or mobile number, postal address, company name, and any other identifying information you provide through our contact forms, service requests, or communications.
Device and Service-Related Information: Detailed information about your device(s) including make, model, serial number, operating system, storage capacity, file system type, error messages, failure symptoms, and any other technical data necessary to perform laboratory diagnostic and recovery services.
Technical Usage Data: Internet Protocol (IP) address, browser type and version, operating system, device type, referring and exit URLs, pages viewed, time and date of access, clickstream data, and other similar diagnostic and usage data collected using cookies, log files, web beacons, pixel tags, and similar tracking technologies.
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds under applicable Indian law: your freely given, specific, and informed consent; contractual necessity for the performance of data recovery and related services; compliance with legal obligations under Indian law; and our legitimate interests in improving and securing our Services, conducting business analysis, preventing fraud and abuse, and enforcing our legal rights.
How We Use Your Information
We use the information we collect to respond to your inquiries and provide quotations; perform diagnostic assessments and execute data recovery services in our ISO-certified laboratory; process payments and communicate service status updates; operate, maintain, analyze, and improve our Website and Services; send administrative information, confirmations, invoices, technical notices, and security alerts; comply with applicable legal and regulatory obligations; and detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
Data Sharing and Disclosure
We do not sell, trade, rent, or lease your personal information to third parties for their marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our business and delivering our Services, provided they are contractually bound to maintain confidentiality and security. We may disclose your information if required by Indian law, regulation, legal process, or governmental request. We may also disclose your information to our professional advisors and with your explicit consent for any other purpose.
Data Retention and Storage
Customer data and service records are retained for up to 3 years following service completion. Recovered data is retained for a maximum of 30 days following delivery, after which it is securely and permanently erased. Contact and communications records are retained for up to 3 years from your last interaction. Log files and analytics data are retained for up to 26 months. Records maintained for legal or regulatory compliance may be retained for longer periods as required or permitted by applicable Indian law.
Data Security Measures
We implement SSL/TLS encryption, role-based access controls, 24/7 video surveillance and physical security at our laboratory facility, and a documented incident response plan to protect your personal information against unauthorized access, alteration, disclosure, destruction, or loss. In the event of a data breach, we will notify you and the relevant authorities as required by applicable law. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Subject to applicable Indian law, you have the right to access, rectify, erase, restrict processing of, and obtain portability of your personal information. You also have the right to withdraw consent at any time and to lodge a complaint with the relevant data protection authority. To exercise these rights, please submit a written request to us, and we will respond within the time period prescribed by applicable law.